WHSmith Vacancies 2022 – Operations Manager

Website WHSmith

Job Description:

We are looking for outstanding individuals used to working to challenging business objectives and managing budgets to join our team.

Reporting into the Store Manager, you will be looking after a team where you will have previous experience of managing performance, from appraisals through to disciplinaries.

Job Responsibilities:

  • Drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs
  • Support the Store Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.
  • Create a customer service led culture which is always striving to improve performance
  • Play an active role in the branch with the team
  • Ensure the branch is fully compliant with all current legislation and POL compliance and training requirements.
  • Maximise opportunities to drive sales and increase footfall
  • Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement
  • Ensure all staff deliver a professional, friendly service to all customers

Job Requirements:

  • Working knowledge of profit & loss accounts
  • Proven retail experience in a management role
  • Previous experience of working to and achieving demanding targets within tight budgets
  • Experience in supporting delivery of store objectives, including maximising sales and controlling shrink
  • Coach and mentor the team to improve performance
  • Leading by example and setting high standards for your team

Job Details:

Company: WHSmith

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

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