Zaxby’s Careers – Franchise Business Consultant

Job Description:

The Operations Consultant role increases the overall performance of Zaxby’s restaurants by executing objectives outlined by the Director of Field Operations & Operations Development Manager in accordance with the ZFL Strategic Plan. Visits all stores within a designated region as frequently as possible. Guides, supports, and develops the Licensees within the designated region by working with 1-2 target stores, conducting at least 1 operations review, and overseeing 1-2 Field Support Specialist development visits each quarter. Responsible to assist in maximizing assigned restaurant performance while operating in accordance to the Brand expectations and their license agreement.

Job Responsibilities:

• Learns the difference in understanding their issue vs. being involved in the issue
• Being humble in the beginning and making sure that you fully understand a topic before offering suggestions
• Learns how to develop action plans and presents to Licensee and management
• Develops an organization strategy to maintain all documentation
• Utilizes peers and leadership to talk/walk through different situations for suggestions on how to partner with Franchisees
• Schedules time for consultations, administrative duties, and meetings
• Listens to peers and leadership talk about progress of the Licensees
• Understands and attends to behavioral cues and body language to know how it affects outcomes
• Works as a team player with Licensees, Field Support Specialists, and Operations Development Manager with little to no conflicts
• Uses feedback from leadership to develop systems and understands what to document and how to store the information
• Learns how to compare key metrics to present to the Licensee and management
• Visits locations within region to gain a better understanding of how they operate
• Works with guidance from Operations Development Manager on feedback from the field and peers
• Spends time in the region getting to know their infrastructure and how they execute systems
• Seeks guidance from peers and leaders when faced with situations that haven’t been previously experienced and then organizes the results to streamline the process moving forward
• Meets with Licensees and managers to learn what motivates them and tries different approaches for consulting within region
• Actively learns other sub-departments in Operations and how your role can help them
• Builds relationships and develops trust by being in their locations and following through on commitments
• Develops strong working relationships with other departments
• Plans visits/meetings and learn how to adjust as issues arise
• Understands how the Consultant and Field Support Specialist roles work together to maximize outcomes and understands what areas to focus on to develop their Field Support Specialist

Job Requirements:

• Must be able to facilitate to management and team members a complete understanding of operational procedures
• Operate a computer work station and MS Office programs
• Work in a fast-paced environment
• Must attain and maintain ServSafe certification
• Must maintain current knowledge of applicable state and federal workplace health and safety regulations
• Maintains a servant attitude. Operates as a business advisor. Must be willing to help Licensees grow through discussing weaknesses, threats, and opportunities within their organization.
• Must have the following competencies:
• Self-management by identifying personal strengths & weaknesses
• Perform basic math functions quickly and accurately
• Approachability and team work orientation to manage and lead others and assist in people development
• Must possess strong negotiation and persuasion skills
• Interpersonal skills to build and maintain strong relationships
• Must have the ability to:
• Must be proficient in Microsoft Word and Microsoft Excel
• Business acumen with analytical skills to promote active ongoing compliance to ZFL operations standards
• Communicating and influencing with an emphasis on creating compelling messages and listening to the Licensee’s concerns
• Meet schedules and timelines
• Work confidentially
• Achieving results by continuous improvement, innovation, and resourcefulness
• Must be proficient in public speaking and presentations

Qualification & Experience:

• Bachelor’s Degree. BS Degree in Business/ Management preferred.
• 1-3 years of related managerial experience and or training; or equivalent combination of education and experience

Job Details:

Company:  Zaxby’s

Vacancy Type:  Full Time

Job Location: Bristol, TN, US

Application Deadline: N/A

Apply Here

vacancyoptions.com