Dish Careers – Customer Experience Rep

Job Description:

As an Italian Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you.

Job Responsibilities:

  • Back-to-back phone calls with customers throughout the entirety of your shift
  • Communicate the value of our products and share ways for customers to get the most from DISH
  • Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
  • Establish long-term customer relationships

Job Requirements:

  • This job does not allow flexibility to answer the door or be on-call care for others during work hours
  • Ability to work and remain engaged on the phone throughout the entirety of your shift
  • Tech savviness with the ability to smoothly operate Windows OS desktop computer
  • Ability to multitask; speaking with customers while logging information and navigating multiple programs
  • An openness to being coachable and a desire to learn new techniques
  • Flexibility to work hours that mirror our customers’ needs
  • The ability to navigate company communications and programs in English while speaking with customers in English and Italian
  • Six months of related customer service and troubleshooting experience and/or training
  • High School diploma, GED, or equivalent experience
  • Superb attendance

Job Details:

Company:  DISH Network

Vacancy Type:  Full Time

Job Location: Bluefield, WV, US

Application Deadline: N/A

Apply Here

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