Jobs at KPMG – Contract Specialist

Job Description:

The Contract Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm.
Reporting to the Lead Contract Manager, Contract Labour Office (CLO), the CLO Specialist will execute processes related to external resources – during the initial setup, while on contract, and when renewing or departing – for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size – from individual to multi-million dollar organizations). Additionally, the Specialist will play a significant role in ensuring operational excellence is achieved by contributing to ongoing improvements to the team’s internal workflows, technology, and documentation.

Job Responsibilities:

• Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.).
• Act as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
• Gather, interpret, and assess information related to the setup and case management of external resources.
• Utilize internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Maintain SOPs, forms & templates, and SNow knowledge articles.
• Manage translation requests with KPMG’s translations services team and act as the bilingual final reviewer in the CLO.
• Ensure all policies and processes are documented and accessible to the appropriate stakeholders and play a lead role in educating and/or training the CLO, Procurement, Offshore team, and HR community on any new processes.
• Promote the CLO’s internal brand by delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.
• Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers).
• Collaborate with other members of the team to ensure business needs are met.
• Respond to ad hoc inquiries/requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately.
• Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
• Be aware of flags that would deem a case to be ‘complex.’
• Apply technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
• Lead or contribute to internal process improvements by identifying improvements/ modifications, investigating issues, conducting impact analyses, and managing related change management activities.

Job Requirements:

• 2-5 years’ experience dealing with in a case management role.
• Experience with agencies/staffing firms, contract labour, or contingent workforce an asset.
• Superior written and verbal communication skills in English.
• Demonstrated ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. ITS, Finance, etc.).
• Organized, and able to manage competing priorities for multiple stakeholders.
• Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
• Advanced knowledge of MS Office, especially MS Excel.
• Experience with ServiceNow an asset.
• Attention to detail and accuracy is paramount.
• Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volume of work with varying degrees of complexity.
• Superior written and verbal communication skills in French is a strong asset.
• Demonstrated success on operational, process driven initiatives.
• Proficient and comfortable with working in multiple technologies with the ability to identify and implement opportunities to utilize technology as an enabler.

Job Details:

Company: KPMG

Vacancy Type: Full Time

Job Location: Windsor, ON, CA

Application Deadline: N/A

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