Marriott International Careers – Quality Assurance Executive

Job Description:

Contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post-sale owner experience. When needed, effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period. Reviews all sales documents prior to final closing to ensure all information is complete and accurate. Ensures that all funding issues are addressed prior to closing. Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization.

Job Responsibilities:

• Address customer questions and concerns.
• Review details of contracts with customers.
• Contact new owners via phone to answer questions, address concerns, and ensure new owner is comfortable with purchase.
• Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
• When needed, effectively use sales techniques to discourage new owners from rescinding the sales contract.
• Perform other duties as assigned.
• Monitor contract processing to ensure completion of the sales contract.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations Exemptions, etc).
• If applicable, collect funds required for sale.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Participate in formal training sessions offered by management team.
• Assure complete and accurate processing of documents pertaining to sales.
• Assist in the development and mentoring of other Quality Assurance Executives as requested.

Job Requirements:

• High school diploma or GED
• Proficiency in English (additional language required for certain positions)
• Incumbent is required to maintain an active and in-good standing professional Hawaii Real Estate License where mandated by law

Job Details:

Company:  Marriott International

Vacancy Type:  Full Time

Job Location: Honolulu, HI, US

Application Deadline: N/A

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