Marriott Hotel Careers – Senior Manager

Job Description:

Marriott is searching for a Senior Manager of Smart Building Operations to report into the Senior Director of Smart Buildings within the On-Site Digital and Mobile Products organization. The Senior Manager of Smart Building Operations will be responsible to product manage and develop multiple Marriott IoT products within an IoT ecosystem. The scope of the role is to focus operational support, coordination with business partners, user experience, software development, global operations management, customer support, and content management, integration of property amenities, integration with user and loyalty profiles, and integration with other IoT-enabled systems as necessary.

Job Responsibilities:

• Global Operations UAT and deployment hand-off.
• Customer user guide and version control
• Complete QA in test environments. Maintain a test environment.
• First Office Application (FOA) for each unique permutation of property systems (we have several)
• Develop platforms that support 3rd party capabilities or content
• Build features for modular consumption (SDKs, APIs, etc) for Mobile Apps, Web, Chrome OS etc.
• Understand the business customer’s needs and market trends for the services needed by IoT-enabled buildings
• Communicate with venue operators and facility vendors to gain insight.
• Triage and support customer issues once escalated. Prioritize which issues to address.
• Release management of software updates. Change control and customer communication briefs.
• Sale and adoption of service. Marketing of the capabilities to properties.
• Analytics expertise, preferably with Power BI.
• Hardware approval and hardware vendor management
• Establish system specifications, ie. Minimum system requirements to runs our service
• Develop, own and maintain product and feature roadmap
• Design and build applications with agile development teams
• Write requirements for backend systems and project manage them to completion.
• Coordinate with peers to ensure your products have access to features developed in other areas of On-Site Digital

Job Requirements:

• Ability to see the big picture and break down product delivery into manageable technical implementations while delivering value and moving towards the final goal.
• Ability to pivot from existing plan to address any unforeseen circumstances and maintain calm within the development team.
• Ability to work in an Agile/Scrum software development practice, and function as an Agile product owner.
• Engineering or computer science backgrounds strongly recommended
• Has strong project management skills and has overseen large cross functional teams (15+)
• Ability to prioritize and communicate priorities to leadership and cross functional teams. Ensure they get completed in an order that drives the most value for the customer and the company.
• Technical understanding of content management systems, data call flows, data layers, security, caching, APIs, micro services, SDKs, data networks and data bases (cloud).
• Has built product/feature roadmaps and managed delivery schedules from concept to commercial launch and beyond.
• B.S. Degree required – Math, Engineering or Computer Science
• MBAs preferred
• Previous successful people management expertise is helpful but not mandatory.
• Strong understanding application development and operating systems and their native capabilities.
• 7+ years in Digital Product Development and Management. Must have held senior positions and had P&L responsibilities.
• Managed budgets over $2 Million. Has the ability to estimate workload, appropriately distribute funds and manage spending.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Bethesda, MD, US

Application Deadline: N/A

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