MetLife Career Opportunities – Account Management Consultant

Job Description:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The US Business Team is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide cross-market support functions across both regional and local markets in a field office.

Job Responsibilities:

• Conduct post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
• Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions Mentors newly hired associates and assists with process training
• Supports Senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships
• Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both
• Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
• Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
• Works with internal partners to resolve escalated issues, request needed plan performance reporting and develop marketing plans

Job Requirements:

• High School diploma
• Excellent presentation skills, oral and written communication skills
• Bachelor’s degree
• Strong customer satisfaction focus
• Strong organizational skills
• 5+ yrs. related experience in customer service experience and Life and Health license.
• Ability to recognize opportunities to recommend new product offerings

Job Details:

Company:  MetLife

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

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