Job Description: Collaborates with the Recycling Service Center Manager, Supervisors, Logistics Representatives, Account Managers, and other lead positions to drive efficiencies and process improvement. Organizes data in a way that allows one to analyze and pinpoint productivity opportunities. Maintains databases and spreadsheets that facilitate information flow from Account Managers to the RSC. Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Maintains and schedules loads for assigned accounts and gathers and ensures details are updated for entry for payment and invoicing. As directed by the RSC Manager, may take a lead role in coordinating performance improvement processes and initiatives. Enters pricing, contract changes and other data to maintain customer accounts. Processes data and generates routine reports regarding sales results, sales force earnings and market conditions. Assists in maintaining price sheets and allocation sheets on SharePoint. Solves problems such as material movement and customer orders by engaging the right department and personnel within Waste Management Recycle America. Generates reports as needed and directed by supervisor or manager. Works closely with all members of the team to keep track of important time sensitive deadlines such as MRF/Brokerage close, and vendor check runs and shipping needs. Provides support as a Lead to the Supervisors by providing ongoing and daily assistance to CSRs. May act as the primary contact in assisting team of quality service providers. Assists supervisory staff with handling escalated calls that may require adaptation of response or extensive research according to customer response. Examples may include working on alternate shipping lines, solutions for orders, coordinating with other markets to come up with a logistics plan to ensure movement of material. Job Requirements: Education: Associate's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and two years of relevant work experience in Sales/Marketing, Business Administration or similar area of study. Experience: One year of logistics experience (in addition to education requirement). Organized and has attention to details. Willing to work hours related to East Coast and Central time zones to ensure coverage. Strong Microsoft Excel skills to include: pivot tables, vlookup’s, formatting and formulas. No written or final disciplinary actions of any type within 90 days prior to eligibility of achieving level status. Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period. Collaborate with team mates. Analytical and logistics skills, problem solving skills, industry knowledge, and customer skills required. Preferred Experience: Export experience preferred. Internal candidates must be performing in an above average capacity in their current position, be an employee in good standing and have worked at WM for 12 months Job Details: Company: Waste Management Vacancy Type: Full Time Job Location: Lombard, IL, US Application Deadline: N/A Apply Here vacancyoptions.com
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